skip to content
Help

Knowing Your Rights in a Forensic Facility

Text and Images from Slide

20

INTERNAL COMPLAINT PROCEDURE

Image of an envelope with a letter sticking out of it.

Image of a person holding a very large telephone receiver.

View all slides | Contents of this slide

Lecture Notes

PS: Can I file a complaint with the facility if I don't like how I'm being treated? A: Yes, each facility is required to have a complaint process. We recommend that you attempt to have your complaint resolved first by talking with staff but you may request a complaint form from staff if you wish to make a formal complaint. The complaint process should be posted by the resident telephone. You should receive a written response to a formal complaint within about 7 days. If you are not satisfied with the response you receive, you have the right to appeal the decision to the facility administrator. Staff can help you with this.