Knowing Your Rights in a Civil Facility

Lecture Notes

A: There are also outside agencies that may be able to help with your complaint. The Florida Abuse Hotline handles abuse and neglect complaints. The Florida Local Advocacy Council is made up of volunteers appointed by the Governor of Florida to investigate complaints against Department of Children and Families provider services. The Agency for Health Care Administration investigates complaints against facilities. The Department of Health takes complaints against licensed professionals such as doctors, nurses, clinical social workers or anyone who is licensed by the State of Florida but you must contact the Agency for Health Care Administration to file the complaint.