Career Opportunities

Location

Tallahassee Office

Job Type

Full-time

Deadline to Apply

December 4, 2026 or until position is filled

Job Summary

The Bilingual Advocacy Specialist for Disability Rights Florida is responsible for the direct provision of information and referral services as well as intake initial interviews of callers for possible investigation, advocacy or legal representation by Disability Rights Florida. The Bilingual Specialist must have the ability to read, write and speak fluently and communicate in English and Spanish.

Essential Duties

1. Provides coverage for high volume intake phone lines and uses client database to search and enter information.
2. Manages assigned cases to include conducting intake interviews, requests documentation, checking information collected for accuracy, and providing information and referral services or completing an intake for possible investigation, advocacy, or legal representation.
3. Participates in regularly scheduled team meetings and in organizational events.
4. Prepares and completes accurate contemporaneous and timely reports regarding requests, hours worked, travel and other administrative reports.
5. Carries out other such duties as may from time to time be required.
6. Ensure that the rights of people with disabilities as provided for by law and regulation are enforced through professional delivery of intake services.
7. Protects confidential information as well as records and follows organizational policy regarding security.
8. Provides information and education on disability issues to persons with disabilities and other stakeholders as assigned via written and verbal communications and materials.
9. Interview individuals, gather relevant information and documentation for use in determination of eligibility for investigation, advocacy or legal representation by Disability Rights Florida or information and referral services.
10. Handles stressful situations in a professional manner, including callers experiencing a crisis.
11. Keeps current information on resources and other relevant topics to ensure information and referral resources are updated.
12. Uses computer and software applications to accurately type and edit correspondence, enter data, and conduct research relevant to the specific needs of the individual being served.
13. Ability to travel.

Job Requirements - Knowledge Skills and Abilities

1. Education and/or experience are equivalent to an Associate degree.
2. Experience working with individuals with disabilities.
3. One year experience, paid or voluntary, working in a social, human service, government, legal or health care environment preferred.
4. Ability to read, write and speak fluently and communicate effectively and professionally in English and Spanish, including a working knowledge of correct grammar, punctuation, spelling, and sentence structure.
5. Demonstrated ability to analyze problems and develop effective solutions.
6. Ability to interview individuals and gather information.
7. Ability to communicate in a professional oral or written format.
8. Ability to interview individuals who are under duress, in crisis or may be difficult and gather necessary information.
9. Ability to prioritize multiple tasks and adapt to changing priorities.
10. Ability to provide quality service to individuals regardless of race, color, ethnicity, gender, disability, religion, sexual orientation, national origin, age, marital or familial status.
11. Ability to evaluate and implement Disability Rights Florida policies and procedures.
12. Commitment to a culturally diverse environment, working with and understanding differing individual and cultural values and life experiences.
13. Ability to listen patiently to callers who may be in stressful situations or have other complex communication issues.
14. Strong computer skills to include fluency in Microsoft Office products, especially Word and Excel, communication systems and data input.

Additional Skills & Abilities

1. In an office environment, incumbent works at a seated station for several hours each day to access the use of computers, phones, and related information technology.
2. Some lifting and carrying of files up to 10 pounds required.
3. Occasional travel required. Must be able to transport oneself to work-related meetings, centers, and offices.
4. A commitment to the mission of the P & A and to the civil rights of all people.

 

Supervisory Responsibility

N/A

DFWP/EOE

Disability Rights Florida is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, sexual orientation, gender, gender identity, gender expression, transgender, disability, medical condition, family leave status, citizenship status, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our organization’s equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment training, compensation, benefits, promotions, disciplinary action and terminations. Disability Rights Florida welcomes referrals of all qualified applicants. To achieve our goal of equal opportunity, Disability Rights Florida maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment, qualified minorities, individuals with disabilities and veterans.

Salary

Salary is commensurate with education and experience

To Apply

Please submit a DRF Application, current resume, and a writing sample:

• by email: job1103@disabilityrightsflorida.org
• by mail: Cynthia Ryan Harris, Disability Rights Florida, 2473 Care Dr. Suite 200, Tallahassee, FL 32308
• or by fax: 850-558-1821

Download Application