Disaster & Emergency Planning

⚠️ Hurricane Helene & Milton Assistance and Hotlines ⚠️

 

Applying for FEMA Assistance

Homeowners & renters in impacted counties are eligible to apply for Individual Assistance due to damages from Hurricane Helene & Milton.

Ways to apply:

  • Online: DisasterAssistance.gov
  • On the FEMA App
  • By phone: Call 1-800-621-3362
  • If you use 711 Relay or Video Relay Service call 1-800-621-3362.

It is important to apply for FEMA Individual Assistance, even if you don't think you have a lot of damage. If your request is denied, we strongly encourage you to appeal the decision because you may be approved for assistance after the appeal.

For more recovery resources & info, visit FloridaDisaster.org/Updates.

 

Free Uber Rides

The Florida Division of Emergency Management has partnered with Uber to provide Floridians free rides to & from shelters in counties evacuating for #Milton.

Get a ride:

  • Open the Uber app
  • Tap Account on the bottom right & tap Wallet
  • Add promo code MILTONRELIEF

Find a state-approved shelter: FloridaDisaster.org/Shelter-Status.

 

Evacuation Assistance

Call 800-729-3413 for evacuation assistance. 7 am - 7 pm.

Hotlines & Information

  • The Partnership for Inclusive Disaster Strategies Hotline
    • Website: DisasterStrategies.org/hotline
    • Call/text the Disability and Disaster Hotline: 800-626-4959 or hotline@disasterstrategies.org.
    • Llame/text La Línea Directa de Discapacidad y Desastre: 800-626-4959 o hotline@disasterstrategies.org
  • Local Centers for Independent Living

    • Your local Center for Independent Living can help you maintain access to services and supports you need both before and after a storm.

  • State Assistance Information Line: 800-342-3557

    • The Florida State Assistance Information Line (SAIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.

    • SAIL is currently activated and available 24 hours/7 days a week.

  • Text your zip code to 888777 to receive real-time text updates and advisories directly from your local police department and other local agencies

  • SAMHSA Disaster Distress Helpline

    • Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

    • It's a 24/7, 365-day-a–year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster.

  • Crisis Clean Up

    • Hurricane Helene & Milton Clean Up Hotline: 844-965-1386

    • CrisisCleanUp.org/disasters

    • Crisis Cleanup is a collaborative disaster work order management platform that improves coordination, reduces duplication of efforts, improves efficiency, and improves volunteers' experience.

 

More information available below or on our Hurricane Resources & Information page.

How Do You Prepare for a Disaster?

A disaster or emergency can strike at any time - sometimes without warning.

Floridians, especially Floridians with disabilities who may need assistance with evacuation or while in a shelter, should plan ahead. Preparing while things are safe and calm will help you cope better when disaster or emergency happens.

Planning ahead includes learning about your rights and responsibilities as well as your options for shelter.

Evacuate or Stay?

Whether to evacuate or stay in your home or at your current location is a very important decision. Your disaster plan should include options for both situations - evacuating or staying.

Consider your unique circumstances and the nature of the emergency. Use local officials and news outlets to learn if the danger is immediate. Use your best judgment - no one knows your needs as well as you do. If you are specifically ordered to evacuate, do it. 

If your daily activities require additional travel time or transportation assistance, your disaster plan should include prior travel arrangements.

For additional information on making your decision and developing your plan go to the www.FloridaDisaster.org Disability Disaster Information webpage.

Also be aware that providers who care for people with disabilities are required to have their own plans. They must:

  • designate an emergency coordinating officer,
  • develop a procedure to contact the people they care for who need assistance and sheltering because of disabilities,
  • assist people with disabilities to register with the Special Needs Registry,
  • implement a dispatch system, and
  • prepare for how to continue to provide essential services before, during and after a disaster.

If you are responsible for helping people with disabilities during an evacuation, read Tips for Evacuating Vulnerable Populations on the www.FloridaDisaster.org website.

You can find out which evacuation zone you are in by visiting the Know Your Zone, Know Your Home site.

Shelters & Accessibility

One of the most important roles of State and local government is to protect people from harm. This duty includes helping people obtain food and shelter during major emergencies.

Adequate public shelter is the responsibility of the Division of Emergency Management, the Department of Management Services, the Department of Health, local emergency management agencies and other agencies. Voluntary organizations such as the American Red Cross play a vital role.

Visit the Shelter Information Index on the www.FloridaDisaster.org website to access each county's up to date information about emergency shelters open in that county.

Shelters are meant to be a lifeboat to get you through the dangerous portion of the storm. Shelters can be crowded, loud, and not very private. Shelters will not provide the same level of convenience or comfort as a family member's or friend's home. If you need to go to a shelter and someone in your family has a developmental disability, you should bring:

  • Sensory items
  • Weighted blanket
  • Comfort items (stuffed animals, favorite toy, etc.)
  • Tablets and chargers

Title II of the Americans with Disabilities Act (ADA) requires that general shelters, Special Needs Shelters and emergency services and supports must be accessible to people with disabilities. Visit the ADA Accessibility Checklist for Emergency Shelters on the Division of Emergency Management's website to learn more about accessibility requirements that apply to shelters. To learn more about the ADA generally, visit the U.S. Department of Justice ADA website and the U.S. Access Board's ADA Standards website.

If you are concerned that a shelter or Special Needs Shelter that you need to use is not accessible to you, you may request assistance from Disability Rights Florida.

Special Needs Shelters & Registries

Florida laws and rules provide for the operation and staffing of Special Needs Shelters and Registries. Visit the Links tab to access these laws and rules.

Under Florida law, a person shall be eligible for access to a Special Needs Shelter if they are a "person with special needs", they need more than the basic first aid provided at general population shelters, they are medically stable and their level of health can be maintained by the shelter's capacity, staffing and equipment. Special Needs Shelters may also accept persons who have greater needs. Additionally, the law requires that when a person with special needs who is not on the Special Needs Registry arrives at a Special Needs Shelter, that shelter must assess them for eligibility.

A "person with special needs" is defined as someone, who during periods of evacuation or emergency, requires sheltering assistance, due to physical impairment, mental impairment, cognitive impairment, or sensory disabilities.

The Department of Health, local health departments, American Red Cross chapters and local emergency managers have specific roles and responsibilities for various aspects of staffing, medical management, and operations.

The Special Needs Registries are required by Florida law to help identify individuals with disabilities who may need assistance during an emergency. Florida law requires all appropriate agencies and community-based service providers, including home health care providers, hospices, nurse registries, and home medical equipment providers, to assist individuals and collect their Special Needs Registry information as part of their program intake processes. Agencies and providers are required to educate their clients about the Special Needs Registry and procedures that may be necessary for safety during disasters.

Individuals who are clients of state or federally funded service programs and who have physical, mental, cognitive impairment, or sensory disabilities are required to register if they need assistance in evacuating, or when in shelters.

Special Needs Registries must maintain the confidentiality of people's information except when a local emergency manager decides it is necessary to share a person's information with an emergency response agency such as the fire department or local law enforcement.

To develop a plan for your family, visit https://floridadisaster.org/family-plan. The Special Needs Registry is now maintained by the State of Florida Division of Emergency Management. To register with the Florida Special Needs Registry, visit https://www.floridadisaster.org/snr.

If you are having problems registering, you should ask a state agency or one of your service providers to assist you with the process. If the problems persist, you may also contact Disability Rights Florida to request assistance.

Pet & Service Animals

Whether you have a pet or a service animal, you need to understand your rights and responsibilities.

Federal and Florida law require that the Division of Emergency Management and local emergency managers develop strategies for the evacuation of people with pets as part of their shelter plans. Therefore, today many shelters do allow pets or make accommodations for pets. While every shelter is not required to accept pets, every county shelter plan must have a strategy in place to address the need. Visit the Links section to access these laws.

Preparing for your pet's health and safety during a disaster is part of responsible pet guardianship. Consider all of your options including relatives and friends outside of the evacuation area. For more information about planning and preparing for your pet during a disaster, visit the PetsWelcome.com Pet-Friendly Hotels in Florida page.

Service animals are not pets and must be allowed in all shelters. Visit the U.S. Department of Justice Civil Rights Division Disability Rights Section's website explaining the 2010 Revised ADA Service Animal Requirements to learn more about your rights and responsibilities regarding your service animal.

Your Emergency Kit

When a disaster strikes, or is about to strike, it is likely you will not have time to shop for essential items. Whether you are sheltering in place or need to evacuate, there are a number of basic items you will need at your disposal. That is why it is critical that every household assemble an emergency kit ahead of time and keep it current. You should review the contents of your kit at least once a year and refresh any expired or outdated items.

A list of basic items to include in your emergency kit, as well as items Floridians with disabilities should consider including, can be found on the FloridaDisaster.org Disaster Supply Kit Checklist website.

Medications

Make sure your Emergency Kit includes a list of all your medications, including your prescribed medications. List the name of the doctor who wrote the prescription, the name of the drug or medication, the amount to take and the name and location of your pharmacy. It is important to have your prescription medications in your Emergency Kit, but what if your insurance company says it is too early for a refill?

Florida's Emergency Prescription Refill law guarantees you access to a 30-day refill during a disaster if your county:

  • Is currently under a hurricane warning issued by the National Weather Service
  • Is declared to be under a state of emergency in an executive order issued by the governor, or
  • Has started its emergency operations center and its emergency management plan

Please talk with your doctor and pharmacist in advance about how the Emergency Prescription Refill law can help you.

Other Resources

Visit these websites for more information and resources:

Florida Resources

Other Resources

Materials